Singtel Case study MOVIE EMOJI by Ogilvy & Mather Singapore

The Case study titled MOVIE EMOJI was done by Ogilvy & Mather Singapore advertising agency for Singtel in Singapore. It was released in Nov 2013.

Singtel: MOVIE EMOJI

Brand
Released
November 2013
Posted
November 2013
Market
Creative Director
Executive Creative Director
Art Director
Production Agency

Awards:

Cannes Lions, 2014
MEDIA LIONSProduct & Service: Commercial Public Services, incl. Healthcare & MedicalBRONZE
MOBILE LIONSMessaging Campaigns, including SMS, MMS and Mobile EmailMessaging Campaigns, including SMS, MMS and Mobile EmailSILVER
Clio Awards, 2014
Digital/SocialMobile: OtherBronze
Spikes Asia, 2014
MobileMOBILE: MESSAGING FOR MOBILEBronze Spike
D&AD Awards 2015
Mobile MarketingMobile AdvertsYellow Pencil

Credits & Description:

Type of entry: Product & Service
Category: Commercial Public Services incl. Healthcare & Medical
Advertiser: SINGTEL
Product/Service: SINGTEL MIO TV
Agency: OGILVY & MATHER SINGAPORE, SINGAPORE
Client: SINGTEL
Product: SINGTEL MIO TV
Entrant: OGILVY & MATHER SINGAPORE, SINGAPORE
Type of Entry: Product & Service
Category: Commercial Public Services incl. Healthcare & Medical
Entrant Company : OGILVY & MATHER SINGAPORE, SINGAPORE
Advertising Agency : OGILVY & MATHER SINGAPORE, SINGAPORE
Media Agency : MEC Singapore, SINGAPORE
Production Company : HOGARTH WORLDWIDE Singapore, SINGAPORE
Chief Creative Officer: Eugene Cheong (Ogilvy/Mather Singapore)
Executive Creative Director: Melvyn Lim (Ogilvy/Mather Singapore)
Creative Director: Troy Lim (Ogilvy/Mather Singapore)
Creative Director/Group Head Of Art: Jon Loke (Ogilvy/Mather Singapore)
Senior Copywriter: Adrian Yeap (Ogilvy/Mather Singapore)
Art Director: David Stevanov (Ogilvy/Mather Singapore)
Digitial Art Director: Eva Xu Xuan (Ogilvy/Mather Singapore)
Regional Creative Services Director: Alvin Chin (Ogilvy/Mather Singapore)
Agency Producer: Adele Huang (Ogilvy/Mather Singapore)
Agency Producer: Ralph Ooi (Ogilvy/Mather Singapore)
Editor: Pauline Toh (Hogarth Singapore)
Editor: Acelyn Chan (Hogarth Singapore)
Account Manager: Javelynn Haryono (Ogilvy/Mather Singapore)
Senior Account Executive: Cheryl Lim (Ogilvy/Mather Singapore)
Digitial Manager: Mechie Choa Yu (Singtel Singapore)
Digital Producer: Mei Kit Ng (Ogilvy/Mather Singapore)
Results and Effectiveness:
Within its first week of launch, Movie Emoji generated 11% reply rate and a 43% increase in video-on-demand viewership. The campaign piqued social interest and was well-received by SingTel customers, leading to user-generated movie emojis. With that, SingTel’s Movie Emoji showed that all it took to promote new-age TV were good old-fashioned text messages.
Creative Execution:
To introduce an uncommon product to our target audience, we spoke in a language that is commonly used amongst mobile users today: emoji. SingTel created Movie Emoji that captured the latest blockbusters in emoji form, and then sent it out to all their customers. First, they’d receive a Movie Emoji text message on their mobiles to guess the movie title. Next, customers reply via text and if they are right, SingTel sends them a link to redeem and watch that movie. By rewarding consumers with a free trial of mio TV, SingTel allowed users to experience the quality of movies on mobile – all within the convenience of your finger’s reach from touch to trial.

Insights, Strategy and the Idea:
SingTel, Singapore’s largest telco, launched mio TV on mobile so users can watch movies on the go. Whilst Singapore’s smartphone penetration is the highest in Asia at 87%, consumers were not accustomed to watching movies on their mobiles (Source: Nielsen). Our target audience consisted of teens and young adults between the ages of 18 to 35, drawn from our base of existing customers. Not only did SingTel have to reach out to this fragmented group of consumers, it also had to get them to change their habits and watch movies on mio mobile TV.