Mgm Resorts International: Case study

Credits & Description:

Brand MGM RESORTS INTERNATIONAL
McCANN NEW YORK New York, USA Entrant Company
McCANN NEW YORK New York, USA Idea Creation
WOOL & TUSK New York, USA Production
CRAIG & KARL New York, USA Production
TROLLBÄCK New York, USA Production
SUNSHINE SACHS & ASSOCIATES New York, USA PR
YOUR MAJESTY Amsterdam, The Netherlands PR
Eric Silver McCann New York Chief Creative Officer, North America
Tom Murphy McCann New York Co-Chief Creative Officer
Sean Bryan McCann New York Co-Chief Creative Officer
Chris Mitton McCann New York Executive Creative Director
Nir Refuah McCann New York Executive Creative Director
Carlos Wigle McCann New York Creative Director
Scott Cooney McCann New York Creative Director
Benjamin Vendramin McCann New York Creative Director
Jesse Potack McCann New York Creative Director
Nathy Aviram McCann New York Chief Production Officer
Deb Archambault McCann New York Executive Producer
George Katz McCann New York Design Director
David Mashburn McCann New York Design Director
Devika Bulchandani McCann New York President
Scot Beck McCann New York EVP Executive Account Director
Tessa Consenza McCann New York Account Director
David Broad McCann New York Head of Communications Strategy
Gemma Craven McCann New York Director of Social and Mobile
Jeremy Miller McCann New York Chief Communications Officer
Lili Tomovich MGM Resorts Chief Experience & Marketing Officer
Kate Wik MGM Resorts SVP Marketing Strategy
Nick Parks MGM Resorts VP Brand Strategy
Megan Estrada MGM Resorts VP of Media
Jenn Michaels MGM Resorts SVP of Public Relations
Patrick Milling Smith Smuggler Executive Producer
Rob Kaplan Wool & Tusk Executive Producer
Aaron Mercer Wool & Tusk Executive Producer
Synopsis
Las Vegas is the “wedding capital of the world,” but not necessarily for LGTBTQ couples. As the largest hotel brand in Vegas, and one with a long history of support for the LGBTQ community, MGM Resorts was on a mission to spread a message of inclusion, showing that Vegas was truly welcoming to people of any sexual orientation.
Throughout the history of music, love songs have almost solely celebrated heterosexual love. But definitions of love and marriage are changing. To spread our message of inclusion we reimagined classic love songs in order to celebrate that love is universal.
Strategy
The strategy was simple: make a strong statement and make as big a splash as possible.
Having recently repositioned itself from a B2B hospitality holding company to an international B2C entertainment authority, MGM Resorts needed its first major consumer-facing project to be something that got the brand noticed as more than Vegas, while communicating its values and moving the core business forward. Many corporations support the LGBTQ community but do so discreetly, targeting them as a niche. MGM’s long and well-documented history of inclusion gave permission to go big.
Going big meant the project had to be worthy of sharing and talking about outside the LGBTQ audience. We would leverage Dylan to garner traditional media coverage and get a mix of other artists, from pop to indie to pique interest within their fan-bases and start discussions in influencer circles around the world.
Relevancy
Instead of creating a campaign consisting of traditional ads, we produced and launched an album that people could listen to, share, and integrate into their own wedding celebrations. The songs on the album became the centerpiece of an ecosystem, as the music spread to social, digital and retail platforms.
The campaign included a wedding ceremony in Las Vegas, officiated by Kesha, a performance on late night television by Benjamin Gibbard, in-store events at record stores on Record Store Day, and listening parties at LGBTQ bars.
Ultimately, this wasn’t a campaign; it was a musical experience, brought to life by MGMR.
Outcome
Universal Love was the #9 pop album in the US on iTunes, momentarily rising above Beyonce’s Lemonade. It gained 2.35B earned media impressions in 59 countries in the first three weeks, with over 188MM impressions on social (under 1% of comments being negative). The artists generated 3.9MM video views across their channels. Numerous news outlets, podcasts, and radio shows around the world aired segments about the project.
Of those who were familiar with Universal Love:
93% saw MGM as “a brand worth paying attention to” (16% higher than those unfamiliar with the project) and 94% were more likely to consider an MGM resort on their next trip to Vegas (+12%).
Most importantly, 80% of LGBTQ respondents who were familiar with Universal Love saw MGM as supporting the community (40% higher than those who were not).
Execution
The album was recorded and then launched simultaneously on every major streaming platform (Spotify, iTunes, Apple Music, Pandora), generating buzz in local, national and international news.
We used our artists to spread the message in as many touchpoints as possible. They all (minus Dylan, who doesn’t use social media) posted it on their social channels at launch. Week 2 saw the release of a music video by Kesha, where she marries a lesbian couple at an MGM hotel in Vegas. It served as promotion for her song, but also a PR event in itself. In Week 3 we hit late-night, with Benjamin Gibbard performing “And I Love Him” on Conan. In Week 4, 10,000 vinyl records were sold in stores across the country for Record Store Day. Lastly, She and Him wrote the first original song inspired by the project and released it in two versions to celebrate universal love.
Campaign Description
We created an album that reimagined classic wedding songs, flipping the pronouns to upend norms and challenge conventional notions of love songs, which have traditionally been written from a heterosexual point of view.
Using musicians to create content, we enlisted contributors who have been at the forefront of cultural revolution, like Bob Dylan. With these iconic artists (Dylan, Kesha, Benjamin Gibbard, St. Vincent, Kele Okereke, and Valerie June), who spanned genres, generations and sexual orientations, we recorded new versions of classic love songs.
The new soundtrack formed the center of a campaign that lived across digital, social and retail to create multiple touchpoints for people to experience the project and brand.