Taco Bell: Taco Bell Blackout [Video]

Credits & Description:

Advertiser: TACO BELL
Agency: DIGITASLBi
Geo: USA
VP/ Director, Creative: Brad Meyers(DigitasLBi)
VP / Group Director, Account: Dean Rubinstein(DigitasLBi)
SVP/Executive Director, Creative: Eric Dean(DigitasLBi)
Executive Producer: Gwen Barker(DigitasLBi)
Account Executive: Hanna McPhee(DigitasLBi)
Associate Director, Integrated Production: Kira Romansky(DigitasLBi)
Media Supervisor: Larisa Johnson, Carley Rosenberg(DigitasLBi)
Account Manager: Andrew Furth(DigitasLBi)
EVP/Managing Director, San Francisco: Dave Marsey(DigitasLBi)
VP / Director, Creative Strategy: Eliza Lochner(DigitasLBi)
Associate Director, Creative: Greg Coffin(DigitasLBi)
Associate Director, Creative: James Duffy(DigitasLBi)
Senior Copywriter: Jason Moy(DigitasLBi)
Creative Strategist: Jean-Michel Hoffman(DigitasLBi)
VP / Group Director, Media: John Tuchtenhagen(DigitasLBi)
EVP, Executive Creative Director: Morgan Carroll(DigitasLBi)
Media Planner: Oliver Berbecaru(DigitasLBi)
VP/ Director, Creative: Paul Bjork(DigitasLBi)
Chief Creative Officer, North America: Ronald Ng(DigitasLBi)
Associate Producer: Taylor Humphreys(DigitasLBi)
Description of the Project:
Our objective was to drive downloads of Taco Bell’s new mobile ordering app by generating mass awareness and social conversation amongst Taco Bell’s most engaged fans across the social web. How could we get them to notice our news and motivate them to tell the rest of the world? The answer: a simple deprivation strategy. Take away what they love most—Taco Bell’s witty social presence—to create mystery and intrigue around launch. The idea was to black out Taco Bell’s social media accounts for 72 hours and reveal that the only way to Taco Bell was in its mobile app.
Taco Bell has an intensely loyal fanbase with an active social following across all of their social channels. Therefore, the primary target was the socially engaged Taco Bell consumer with a high propensity to share. We activated this fanbase, as they are most likely to download the app and share our message. The message would then be further amplified to those who had friends who followed Taco Bell and would see content through their friends’ social feeds. Beyond the core Taco Bell social audience, we targeted lookalikes and Millennials across Twitter and Facebook in order to amplify the message and broaden reach.
On October 28, 2014 at 12am, Taco Bell's Twitter, Instagram, YouTube, Facebook, Vine, G+, Tumblr and tacobell.com disappeared. Disappearing was not as simple as switching everything off. It had to appear natural to each environment and required us to work closely with each platform’s product teams. We relied on organic traffic along with paid social media across Facebook and Twitter to promote the solid black squares that replaced all content with the following message appearing on our channels: "The New Way to Taco Bell isn't on (social channels), it's #OnlyInTheApp" with a link to download.
The results blew away campaign forecasts and benchmarks:
- Over 300K people downloaded the Taco Bell app in 2 days; 2.6 million by the campaign’s end
- The app ranked #1 in App Store Food + Drink category, beating out Starbucks
- 2B earned media impressions achieved in 3 days
- We were able to generate a $2 Cost-Per Install, lower than most Direct Response campaigns
- The average check-size of customers who downloaded the app increased from $7.50 to $10