Careem: Digital

Credits & Description:

Client: Careem
Product: Careem
Agency: J. Walter Thompson Cairo, Egypt
Entrant: J. Walter Thompson Cairo, Egypt
Product/Service: Careem
Idea Creation: J. Walter Thompson Cairo, Egypt
Media Placement: Mindshare Cairo, Egypt
Production: Magic Beans Productions Cairo, Egypt
Head Of Creatives: Ibrahim Islam (J. Walter Thompson Cairo)
Creative Director: Amr Hadad (J. Walter Thompson Cairo)
Creative Director: Karim Ayesh (J. Walter Thompson Cairo)
Creative Director: Mostafa Sherif (J. Walter Thompson Cairo)
Senior Art Director: Youssef Hammad (J. Walter Thompson Cairo)
Senior Copywriter: Ahmed Waheed (J. Walter Thompson Cairo)
Director: Maged Nassar (Freelancer)
Business Operations Director: Ahmed Abdel Kader (J. Walter Thompson Cairo)
Business Director: Sally Ezzat (J. Walter Thompson Cairo)
Account Manager: Menna Hagrass (J. Walter Thompson Cairo)
Senior Planner: Diana George (J. Walter Thompson Cairo)
Senior Av Producer: Shady Abdel Aziz (J. Walter Thompson Cairo)
Producer: Mayar Makhlouf (J. Walter Thompson Cairo)
Senior Art Director: Khalil El Shorbagy (J. Walter Thompson Cairo)
Synopsis:
The Campaign:
Replacing the automated GPS navigation with a local human one.
Cairo streets are so complicated that there is a local term used by Egyptians who master Cairo streets; “Street Smart”. Because if you mastered Cairo streets you can master just about anything. And this is how the new brand point of view was brought to life: you only know the streets of Cairo if you’re from here. We literally celebrated Cairo’s streets and made them our communication vehicle
Creative Execution:
A verbal navigation took the viewer on a street-focused visual journey film. Traveling through the streets of Cairo from a perspective never
seen before in Egypt, from up high – aerial to down low in tight alleyways, showing the magnitude of the concrete jungle we navigate through - everyday. A film that needs to be viewed more than once to grasp the details. A film that only a local would appreciate & relate to.
The film was launched online given the nature of our primary target audience, accompanied by teasing mind-stimulating posts to further emphasize on the confusing streets of Cairo
- Less than 10% of the new users used the campaign’s promotional code versus the average of 38% in previous campaigns, illustrating that new users following the campaign were not after the promotion.
- increase sign ups by 30%, and the number of active users by 20%
- Increase net promoters score (NPS) by 20%
- increase brand relevance vs previous campaign by 30%
The streets of our capital are notorious for their chaos, it’s a concrete jungle. Our campaign launched with a series of disorienting location based outdoors featuring famous locations, playfully pointing out the confusion in naming of the specific area.. To show just how fluently Careem speaks the language of Egypt’s streets, our film script was peppered with very specific references and inside jokes only Cairo’s natives could appreciate. A radio copy matching our film was launched sending our message to jaded drivers in the very moment they needed to hear the most.
Machines are taking over humans, but to what extent can you solely rely on them.Thanks to GPS, commuting from point A-B has never been easier, but what if GPS is not enough, because streets that used to be 2 ways are 1 way overnight, when certain streets are suddenly closed for months for maintenance;when you have more than one street under the same name. Cairo streets are a mess. Try to describe it to anyone and you will feel how challenging that is, seldom does it make sense, it’s an urban jungle, with barely any signage whether directional or labels, streets with names that doesn’t necessarily reflect their actual location. In a nutshell, GPS in Cairo is not enough, you can’t just fully shut down your brain and follow the automated navigation, it requires a human interpretation. The human behind the machine is more important than the machine itself.